Frequently Asked Questions

What is FreshPass?

FreshPass is a paid subscription program that gives free unlimited delivery on orders over $30, and exclusive perks. Subscribers enjoy the following:

  • $5 Monthly Credit for Annual Subscribers
  • 5% off O Organics® and Open Nature® products
  • 5% off Signature Pet Care® products
  • Rewards Don’t Expire
  • Monthly Starbucks® perk
  • VIP customer service phone line

How does it work?

Sign up for one of our FreshPass subscription plans and we’ll waive the delivery fee on orders of $30 or more for the selected duration. You can choose a monthly plan for $12.99/month or an annual plan for $99/year, plus applicable taxes. (The annual plan averages out to just $8.25/month.) When you’re shopping online, just choose delivery and at checkout, you’ll see the delivery fee has been waived. This offer does not apply orders placed through third party platforms.

To check if delivery is offered in your area, click here! If delivery is not offered in your area, you can still sign up and enjoy FreshPass perks.

How does the $5 promotional credit work?

Annual active paid FreshPass subscribers will receive a monthly credit valued at $5 every month until the end of the year. You can use your $5 credit in store or online, the choice is yours, just be sure to spend at least $5 to enjoy this benefit! Each month you’ll see your credit appear in your FreshPass gallery, where you can clip for your next purchase. 

When will my Rewards Expire?

As long as you are an active, paid annual or monthly FreshPass subscriber you can keep your Rewards! That’s right, they will no longer expire as long as you have a paid subscription. 

How do I claim my monthly Starbucks® Perk?

Be sure to check your FreshPass gallery and clip the coupon, and redeem at your favorite in-store Starbucks Café before the expiry. 

How do I change my subscription plan?

You can change your subscription plan any time by signing in to your account and selecting “FreshPass” in account settings, then select “Change Plan” and follow the instructions. Changes will go into effect at the start of the next plan period.

How do I cancel my subscription?

You can cancel your subscription by signing in to your account and selecting “FreshPass” in account settings, then select “Cancel FreshPass” and follow the instructions. If you cancel your subscription within the first 15 calendar days of your then active subscription period and you have not placed any orders during that period, your subscription will terminate immediately. If you cancel your subscription period after the first 15 calendar days of your then active subscription period or you placed an order during the first 15 calendar days of your then active subscription period, your subscription will terminate at the end of the then active subscription period and it will not renew unless you send us instructions to renew. If you have signed up for a Free Trial and you cancel your subscription prior to the expiration of the Free Trial period, you may continue to use the FreshPass subscription and services for the full 30 days of the trial.

If I cancel my subscription, will I get a refund?

If you cancel your paid subscription before the first 15 calendar days of the paid subscription period have passed and you have not placed an order through the service during the first 15 calendar day period, your monthly or annual subscription fee will be fully refunded.

If you cancel your paid subscription after the first 15 calendar days have passed or if you use the subscription during those first 15 calendar days, your monthly or annual subscription fee will not be refunded. However, you still may continue to use the FreshPass subscription and service through the end of either your monthly or annual subscription plan end date.

If I don’t use the service, can I get my money back?    

If you don’t use the service and cancel within the first 15 calendar days of your subscription plan, your subscription fee will be refunded. If you cancel after the first 15 calendar days, your subscription fee will not be refunded.

How do I change my delivery address?

Sign into your FreshPass account and select Account Settings. Under the Account Settings, you’ll see a section titled “Address Preferences.” Click on the “Update”  button and follow the instructions.

How do I change the credit card associated with my subscription?

You can change your credit card by signing in to your account and selecting “FreshPass” in account settings, then select “Payment Method” and follow the instructions.

Does the FreshPass subscription apply to third party platforms (such as DoorDash, Instacart, Uber, Shipt)?

No, our FreshPass subscription does not apply to orders placed through third party platforms.